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GalaxE.Solutions Help Desk Support

Business is moving into an age where the time interval between demand and time-to-market will be measured in seconds. Indeed, today, there are systems where demand realized translates to demand satisfied in a matter of milliseconds.  GalaxE.Solutions understands that underlying support systems are critical to efficient management of information and key business processes.  Our proven support model ensures that our clients' key resources can focus on the task at hand.

Services:

  • Production Support:
    • Level 1 – Help Desk (Staffed from our Global Delivery Centers)
      • Application Monitoring (Batch Scheduling , Batch Job Monitoring  and Ticket Routing)
      • Passwords, Adding Accounts, Account maintenance, Application security
    • Level 2– Best-Shore model (Potential 24x7 support)
    • Online Support - CICS, IMS DC, Hyperion, SAP
    • Batch Support - JCL Changes, Scripting
    • Level 3 – Minor Enhancements with Offshore Leverage
  • Application Management Services:
  • Application Maintenance:
    • Batch Production Environment Stabilization and Improvement
    • Major Enhancements and Maintenance Requests (CR Clearance)
    • Application Improvements (Repeated incident reduction)
    • Process Improvement and Automation
  • Database Support and Migration
  • Storage Management
  • Application Modernization:
    • Version upgrades
    • Technical Upgrades (Database, Software)

 

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Case Studies

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